Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme funds reasonable and necessary supports for eligible Australians with permanent and significant disability. Your plan is individual to your goals and circumstances.

Question 2

Does Bright Smile Care Services provide NDIS support?

Accepted Answer

Yes. We provide disability supports related to everyday living, community participation, independence, respite, coordination and other confirmed services. Availability and funding depend on your plan and our service capacity.

Question 3

Who can access your services?

Accepted Answer

We welcome enquiries from participants, families, carers, nominees, support coordinators, plan managers and allied health professionals across our service areas.

Question 4

Do I need an NDIS plan?

Accepted Answer

Not every enquiry requires an NDIS plan. Contact us to discuss your circumstances and the funding or payment arrangements available to you.

Question 5

Can I choose my support worker?

Accepted Answer

We listen to your preferences and involve you in worker matching. Matching is subject to availability, required skills and safe service delivery.

Question 6

Which plan management types do you support?

Accepted Answer

You can ask us about self-managed, plan-managed and NDIA-managed arrangements. We will confirm what is available for your support and plan.

Question 7

What areas do you service?

Accepted Answer

We support participants across New South Wales and Melbourne’s metropolitan area. Contact us to confirm availability in your location.

Question 8

How do I make a referral?

Accepted Answer

Use our secure referral form or call us. A participant, family member, support coordinator, plan manager or health professional can make a referral with the participant’s authority.

Question 9

How quickly can support start?

Accepted Answer

Timing depends on your needs, location, worker matching, documentation and current capacity. We will explain the next steps after reviewing your enquiry.

Question 10

What is a service agreement?

Accepted Answer

A service agreement records the supports, responsibilities, fees and practical arrangements agreed between you and the provider.

Question 11

Can I change my service agreement?

Accepted Answer

Yes. You can ask to review or change the agreement. Any changes should be discussed and recorded clearly by everyone involved.

Question 12

How do I make a complaint?

Accepted Answer

You can contact us directly or use the complaints form. You can also contact the NDIS Quality and Safeguards Commission independently.

Frequently Asked Questions

Ready to take the next step?